Data Deletion Instructions

ClosePilotAI ("we", "us") gives you full control over your data, including the WhatsApp message data processed through our platform. This page explains how to request deletion of your data.

1. What can be deleted

• Your account (name, email, login credentials).
• Your organization's data: contacts, conversations, message history, and media.
• WhatsApp Business Account connection details (access tokens and phone number links).
• Campaign, template, and activity records.

2. How to request deletion

Choose either method:

• In-app: go to Settings → Organization and use the account deletion option, or ask your account owner to remove your user and data.
• By email: send a request from your registered email address to adib.hakimi19@gmail.com with the subject line "Data Deletion Request" and your organization name.

3. What happens next

• We verify the request comes from the account owner or a registered user.
• We permanently delete the requested data from our production database within 30 days, and disconnect any linked WhatsApp Business Account so no further messages are processed.
• Residual copies in encrypted backups are purged on our normal backup rotation (no longer than 90 days).
• We confirm completion by email.

4. Data held by Meta / WhatsApp

Messages are delivered through Meta's WhatsApp Business Platform. Data held by Meta is governed by Meta's own policies. Deleting data in ClosePilotAI removes it from our systems; to remove data held by Meta, manage your WhatsApp Business Account directly in Meta Business Suite or contact Meta.

5. Contact

For any deletion request or question, contact: adib.hakimi19@gmail.com